Last updated: 22nd November, 2025
Huddersfield Online Pharmacy is operated by FWCG Limited, the registered owner of the pharmacy.
By using our website and services, you agree to these Terms & Conditions.
2.1. These Terms govern your use of our website and the pharmacy services provided through it.
2.2. By accessing our website, you confirm you are at least 18 years old and legally capable of entering into a binding contract.
2.3. We reserve the right to modify or update these Terms at any time. Updated Terms will be posted on this page and apply immediately to future use.
2.4. If you do not agree with these Terms, please discontinue use of our website.
3.1. We provide online pharmacy services including dispensing NHS prescriptions, private prescriptions, over-the-counter medicines, and general healthcare support.
3.2. All medicines are dispensed by qualified pharmacists in accordance with UK law and GPhC standards.
3.3. Services may only be used by individuals legally allowed to receive treatment within the UK.
3.4. We reserve the right to refuse supply if:
3.5. Any clinical information provided on the website is for general guidance only and must not replace advice from your own doctor or healthcare professional.
4.1. You may need to create an account to use certain features.
4.2. You must ensure all information provided is accurate and kept up to date.
4.3. You are responsible for keeping your login details confidential.
4.4. We may suspend or terminate accounts that are suspected of misuse.
5.1. We dispense both NHS and private prescriptions.
5.2. You must provide a valid prescription issued by a UK-registered prescriber.
5.3. For controlled drugs or medicines with misuse potential, we may require additional verification.
5.4. We must receive and verify your prescription before we can supply any prescription medication.
5.5. If a prescription is clinically unsuitable, we may decline supply and contact the prescriber.
6.1. Prices for our products and services are as displayed on the website.
6.2. NHS prescription charges (where applicable) follow the current NHS England rates.
6.3. Payment for private services must be made at the time of ordering.
6.4. We reserve the right to change prices at any time before an order is accepted.
6.5. We will not dispatch any private medication until payment is received.
7.1. We offer delivery options as displayed during checkout.
7.2. Delivery times are estimates and not guaranteed.
7.3. Medicines must be delivered to a safe and suitable address.
7.4. Some medicines (e.g., controlled drugs, fridge items) may require tracked, signed-for, or specialised delivery.
7.5. You must inspect packages upon receipt and notify us immediately of any issues.
8.1. Prescription medications must only be used by the person named on the prescription.
8.2. Medicines should be taken exactly as instructed by the prescriber or pharmacist.
8.3. You must not share or sell any medicines you receive from us.
8.4. If you experience side effects or adverse reactions, stop treatment and seek medical advice.
8.5. We are not liable for harm caused by incorrect or unsafe use of medicines.
9.1. Medicines cannot be returned or reused once they have left the pharmacy (as required by Medicines Act regulations).
9.2. Refunds are only provided if:
9.3. You must notify us within 48 hours of receiving a damaged or incorrect item.
9.4. Private prescription medicines cannot be refunded once dispensed, even if unused.
10.1. We aim to ensure all information on our website is accurate and up to date.
10.2. Medical information provided is for educational purposes only.
10.3. We do not guarantee that the website will always be accurate, uninterrupted or error-free.
11.1. All website content, images, branding, layout and design belong to FWCG Limited unless otherwise stated.
11.2. You may not copy, reproduce, modify or distribute any content without written permission.
12.1. Nothing in these Terms limits our liability for death or personal injury caused by negligence.
12.2. We are not liable for:
12.3. Our maximum liability in any claim is limited to the amount you paid for the product or service.
13.1. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.
13.2. Please refer to our Privacy Policy for full details of how we collect, store and process your data.
13.3. We maintain strict confidentiality and follow NHS and GPhC data-handling standards.
Our contact details:
Email: huddersfieldonlinepharmacy@gmail.com
Address: 101 Yews Hill Road, Lockwood, Huddersfield, HD1 3SQ
Phone: 07855 306632
We will acknowledge your complaint promptly—typically within 3 working days.
If there is any delay beyond the agreed timescale, we will keep you updated and explain the reason.
If the issue you raise involves services from more than one provider (for example, another pharmacy, GP or NHS service), we will contact you to arrange whether a joint response is preferred. We will need your consent before sharing your information with other organisations.
If you remain unhappy with our final response, you can escalate the complaint.
If your complaint relates to an NHS service provided by us (such as NHS prescriptions), you may contact:
Email: england.contactus@nhs.net
(Include: "For the attention of the complaints team" in the subject line)
Phone: 0300 311 22 33
NHS England can review your concerns independently of the pharmacy.
PALS is an informal service offering:
Although not part of the formal complaints process, PALS can often help resolve issues quickly.
Huddersfield PALS Office:
Huddersfield Royal Infirmary
Lindley, Huddersfield
HD3 3EA
Phone: 01484 342128
Email: patientadviceandliaison@cht.nhs.uk
ICAS provides free, confidential support for individuals raising NHS complaints, including:
Phone: 0845 120 3734